1. Introduction
This Privacy Policy explains how New India Digital Services Pvt Ltd, operating the WhereIsMyCA platform ("WhereIsMyCA", "we", "us", or "our"), collects, uses, discloses, and protects information relating to users of our website, applications, and services.
By using WhereIsMyCA, you acknowledge that your information may be processed as described in this Privacy Policy.
This Policy should be read together with our Terms and Conditions.
2. Information We Collect
Depending on how you use WhereIsMyCA, we may collect the following categories of information.
Account information
This may include your name, email address, mobile number, password credentials, profile information, role, and other information you provide when creating or managing your account.
Profile information
Depending on your account type, this may include professional information, profile photographs, qualifications, experience, areas of specialization, languages, consultation preferences, and other information you choose to provide.
Booking information
We may collect information relating to your appointments, selected services, consultation mode, date and time, booking status, communication, and related transaction records.
Technical information
When you use our platform, we may automatically receive information such as IP address, browser type, device information, operating system, pages visited, access times, and other technical or diagnostic information.
Communication information
If you contact us, we may retain the information you provide, including messages, support requests, feedback, and correspondence.
3. How We Use Your Information
We may use information collected through WhereIsMyCA for purposes including:
- Creating and managing your WhereIsMyCA account.
- Providing, maintaining, and improving our platform.
- Facilitating CA discovery and consultation bookings.
- Managing appointments and related notifications.
- Processing payments and maintaining transaction records.
- Providing customer support and responding to inquiries.
- Protecting the security and integrity of our platform.
- Detecting and preventing fraud, abuse, and unauthorized activity.
- Complying with applicable legal and regulatory obligations.
- Improving our products, services, and user experience.
4. Appointments and Professional Services
WhereIsMyCA facilitates interactions between users and participating Chartered Accountants.
Information necessary to arrange and conduct a consultation may be made available to the relevant Chartered Accountant.
Information shared during a professional consultation may be subject to additional confidentiality or professional obligations applicable to the relevant Chartered Accountant.
You should avoid providing information that is unnecessary for the requested service.
5. Documents and Sensitive Information
Certain CA services may require users to provide financial, tax, business, identity, or other potentially sensitive information or documents.
Where document upload functionality is available, documents may be stored and made available to authorized parties for the purpose of providing the requested service.
You are responsible for ensuring that information and documents submitted through the platform are accurate and that you have the appropriate rights to provide them.
Please do not submit sensitive information that is not reasonably required for the service you are requesting.
6. Payments
Payments made through WhereIsMyCA may be processed by third-party payment providers.
Depending on the payment method, payment providers may collect and process payment information in accordance with their own privacy policies and terms.
Where appropriate, we may receive transaction information such as payment status, transaction identifier, amount, and related information without receiving or storing complete payment credentials.
9. Third-Party Services
WhereIsMyCA may rely on third-party services for infrastructure and functionality such as payment processing, cloud storage, email delivery, authentication, analytics, communications, and security.
These providers may process information on our behalf or independently according to their own terms and privacy policies.
We encourage you to review the privacy practices of third-party services where appropriate.
10. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the nature of the information, security measures may include access controls, authentication, encryption, secure infrastructure, logging, and monitoring.
However, no internet transmission or storage system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should notify us if you suspect unauthorized access to your account.
11. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.
12. Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights relating to your personal information, which can include:
- Requesting access to personal information we hold about you.
- Requesting correction of inaccurate or incomplete information.
- Requesting deletion of information where permitted by law.
- Requesting restriction or objection to certain processing activities where applicable.
- Withdrawing consent where processing is based on consent, subject to applicable limitations.
- Raising a privacy-related complaint or grievance.
To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your request before taking action.
Certain requests may be subject to legal, contractual, security, or operational limitations.
13. Children's Privacy
WhereIsMyCA is not intended to be used by individuals who are not legally permitted to use the platform under applicable law.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.
14. Data Transfers
Depending on the infrastructure and service providers used by WhereIsMyCA, your information may be processed or stored in locations outside your state or country.
Where such transfers occur, we aim to use reasonable safeguards and comply with applicable data protection requirements.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we will publish the updated Policy on this page and revise the "Last updated" date.
Where required by applicable law, we may provide additional notice or obtain consent for material changes.
16. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.
New India Digital Services Pvt Ltd
WhereIsMyCA
Email: support@whereismyca.com
For privacy-specific requests, please mention "Privacy Request" in your message subject.